--- title: "How Olelo works: passive help and active help" description: "Passive help takes work off your teams: missed calls answered, every call scored, calls matched to invoices. Active help: alerts in under 60 seconds, coaching." url: "https://olelo.ai/how-it-works" --- # Answered. Scored. Matched. Alerted. Coached. Olelo Intelligence helps your teams two ways. Passive help takes work off them: the AI Assistant answers missed calls, every call is scored in seconds, and each call is matched to its finalized invoice. Active help points them at the right work: a manager alerted in under 60 seconds when a job is slipping, and Advanced Coaching for every advisor. [Book a demo](https://olelo.ai/demo) [Or start with a free call review](https://olelo.ai/free-review) How Olelo works at a glance As of Aug 14, 2026 - **Call score**: Out of 100, 6 dimensions, patent pending - **Scoring**: In seconds - **Manager alert**: Under 60 seconds - **Phone systems**: Your existing ones, read-only - **Shop systems**: Your existing ones, nothing written back ## What happens to one call on an ordinary shop day? Follow one evening and one morning at Northside Auto, one of your shops. Answer, Score and Prove take work off the team with nothing extra to do. Alert puts the right job in front of a manager. 1. Mar 3 · 7:15 PM · shop closed ### Answer Sam Whitfield calls about a warm A/C. Nobody is at the counter. The AI Assistant books Thursday at 8:00 AM. When a caller needs a person, it hands the call to your team. [Answer: AI Assistant](https://olelo.ai/product/ai-assistant) Olelo AI Assistant Calls Northside Auto 7:15 PM · After hours Sam Whitfield Caller My A/C is blowing warm. Can you look at it this week? AI Assistant We can. Thursday at 8:00 AM is open. Want me to book it? Caller Yes, Thursday works. Appointment booked Illustration 2. Mar 4 · 9:42 AM ### Score Alex Morgan's call is scored 58 out of 100, in seconds. He declines a $2,800 transmission rebuild, and the score shows where the call turned. [Score: Call intelligence](https://olelo.ai/product/call-intelligence) Olelo Evaluation Lookup Northside Auto 9:42 AM Alex Morgan Slipping transmission 58 / 100 Declined repair - First impression 76 - Needs analysis 64 - Objection handling 38 - Closing 41 Illustration 3. Mar 4 · 9:42 AM, 41 seconds later ### Alert The declined $2,800 rebuild triggers the alert. His manager has the alert, with a recommended next step, before he has left the lot. [Alert: Revenue at Risk](https://olelo.ai/product/revenue-at-risk) Olelo · Manager alertsent in 00:41 Alex Morgan declined a $2,800 transmission rebuild Northside Auto · 2019 pickup. He is still reachable. Call back while the conversation is fresh. Declined repair Call back Illustration 4. Mar 4 · 9:51 AM ### Call back The manager calls Alex back and he books. The alert was the start. The dollar does not count yet. Olelo Call Search Northside Auto | Time | Call | Result | | --- | --- | --- | | 9:42 AM | Alex Morgan · inbound | Declined | | 9:51 AM | Alex Morgan · callback | Booked | Illustration 5. Once finalized ### Prove RO-10482 becomes INV-20917, finalized. Only now does the $2,800 count. Olelo reads the shop system and writes nothing back. [Prove: Revenue attribution](https://olelo.ai/product/revenue-attribution) Call 9:42 AM · Alex Morgan Scored Repair order RO-10482 Matched Invoice INV-20917 Finalized $2,800 Counted Illustration Coaching is built from the same scores, so every advisor works from their own calls. [See the five parts.](https://olelo.ai/product) ## What connects, and what never changes? Olelo reads from the systems each shop already runs. It does not replace them, and it does not write to them. - Olelo connects read-only to each shop's existing phone system. - Olelo reads repair orders and invoices from each shop's system and writes nothing back. - If your phone provider isn't supported, we tell you before anything connects. - No new hardware in the bay. [See supported systems](https://olelo.ai/integrations) [Trust and security](https://olelo.ai/trust) **Your phone system** Read-only connection **Olelo** Scores, alerts, matches **Your shop system** Read-only: invoices and repair orders writes back This connection does not exist. Illustration ## How does setup work? Four steps, no day count promised. We start with a walkthrough, not a contract. Adding shops by acquisition? See [Olelo for multi-unit operators](https://olelo.ai/multi-location). 1. ### Start with a demo, or a free call review. The demo walks through Olelo on illustrated shop data. The free call review uses a few of your recent calls and returns a missed-opportunity report within 48 hours. Nothing connects until you decide. 2. ### Connect your phones, read-only. Olelo reads calls from each shop's existing provider. The AI Assistant answers only the calls your phone system forwards to it and changes no shop records. 3. ### Connect your shop system, read-only. Repair orders and invoices let Olelo follow each call to the money. 4. ### Name who acts on what. Managers get alerts, advisors get their scorecards, and you see every shop on one scorecard. ## Where do your shops' calls drop out before the invoice? Book a walkthrough with the Olelo team. We show one call from ring to invoice on illustrated shop data, then answer your questions about phones, shop systems and rollout. - Shown on illustrated shop data - Your questions on phones, shop systems and rollout - [Priced per location, by call volume](https://olelo.ai/pricing) [Prefer to pick a time now? Book with Miki](https://calendly.com/miki-olelo-ai/meet-with-miki-ceo-olelo-intelligence) [Or start with a free call review](https://olelo.ai/free-review) Or call [+1 (808) 818-5120](tel:+18088185120) · [info@olelo-ai.com](mailto:info@olelo-ai.com) ### Book a demo Tell us about your shops. We reply by email to set a time. Prefer to talk? Call [+1 (808) 818-5120](tel:+18088185120) or email [info@olelo-ai.com](mailto:info@olelo-ai.com).