--- title: "Independent multi-shop auto repair groups | Olelo" description: "For independent owners running several auto repair shops: one call scorecard across every shop, manager alerts in under 60 seconds, wins counted at the invoice." url: "https://olelo.ai/independent-shops" --- 7:00 AM. Every shop's next move, before you pick up the keys. # Make every shop run like your best one. No franchisor, no field consultant, no corporate call center. Olelo gives your teams the system a brand would, built from your own calls. [Book a demo](https://olelo.ai/demo) [Or start with a free call review](https://olelo.ai/free-review) Olelo All Locations Tue 7:00 AM 1. Pine Ridge Transmission On track 83 2. Harbor Street Auto Care Call back Jordan Reyes Brake quote · call back today 3. Mill Creek Auto Coaching focus sent Offer the next open slot 4. Northside Auto Counted $1,950 INV-31406 Illustration Olelo Intelligence gives independent owners running several auto repair shops one system across all of them. The AI Assistant *answers the calls your teams miss*, every call is scored in seconds, a manager is alerted in under 60 seconds when *a job is slipping*, and a win counts only when *a finalized invoice proves it*. ## Who writes the playbook when there is no franchisor? You do. Olelo gives you the scorecard to write it from. 6 dimensions · 77 behavioral tags · patent pending A franchise store can lean on its brand's standards. An independent group has the owner, driving between shops. Olelo scores every call at every shop out of 100 on the same six dimensions and 77 behavioral tags, so you can see what your best shop does on the phone that the others don't. Then every advisor is coached from their own calls toward it. [How a call is scored](https://olelo.ai/product/call-intelligence) ## What does your morning look like with Olelo? One look across your shops, and you know where to go first. Passive help ### Taken off your teams' plates - The AI Assistant answered last night's missed and after-hours calls, booked what it could and handed the rest to your team. - Every call from every shop is already scored. Nobody had to listen. - Calls are matched to the repair orders and finalized invoices they became, in each shop's own system. Active help ### Pointed at the right work - The shop with open alerts is on top. Each alert names the caller and the job. - A manager was told in under 60 seconds, while the customer could still be reached. - Each advisor has one coaching focus from their own calls. You spend the morning at the shop that needs you, not on the phone finding out which one does. [Revenue at Risk alerts](https://olelo.ai/product/revenue-at-risk) [AI Assistant](https://olelo.ai/product/ai-assistant) ## Does it fit a lean back office? Yes. Olelo does the listening and the sorting, so the people you have spend their time on callbacks and coaching. A franchise owner put it this way: > This expanded our ability to increase customer authorizations. The tools create a sales management and revenue recapture solution that most small business structures like us would not be able to support. **Jeff Beck**Franchise Owner — TX ## What changes for your teams, and what doesn't? Your advisors return the calls that matter. Their phones and shop system work as they do today. ### Changes - A manager reads the alert when a repair is declined or a quote is fumbled, and calls the customer back. - The callbacks that matter most come first. - Each advisor gets coached from their own calls. ### Doesn't change - Nothing is written back to any shop's management system. - The phone connection is read-only, with no new hardware in the bay. Each shop connects on its own. If a shop's phone provider or shop system isn't supported, we tell you before anything connects. [Check your systems](https://olelo.ai/integrations) ## What does it cost across several shops? From $395 per location, per month, with the exact price set by each shop's call volume. One subscription per location, priced by call volume. [See pricing](https://olelo.ai/pricing) Independent groups standardizing on Olelo include RMS Auto and Relay Hill. Inside a franchise system, or buying shops? [See Olelo for multi-unit operators and roll-ups](https://olelo.ai/multi-location) [See our customers](https://olelo.ai/customers) ## What do independent owners ask before they start? ### Do all my shops need the same phone system? No. Each shop connects to its own supported phone provider and shop system, and every one is scored on the same scorecard. ### Does the AI Assistant replace my advisors? No. It takes only the calls your teams can't: after hours, overflow and the ones nobody picked up. It books the appointment and hands the call to your team when it should. ### Will my managers feel watched? Olelo is built for coaching. Every advisor is coached from their own calls, on the same six dimensions at every shop, so feedback comes from what happened instead of guesswork. ### How does Olelo count a win? Only when a call matches a finalized invoice in the shop's own system, and each invoice once. Estimates, no-shows and jobs that would have come anyway are never counted. [How we measure](https://olelo.ai/how-we-measure). ### Can I see it on my own calls first? Yes. Start with a free call review. You share a few recent calls and get a report within 48 hours. No cost, and nothing connects until you decide. [Get a free call review](https://olelo.ai/free-review). ## Which of your shops needs you first? Book a walkthrough with the Olelo team. We show the morning view, the alerts and the invoice trail on illustrated shop data, then answer your questions about phones, shop systems and pricing across your shops. - One scorecard for every shop - Your questions on phones and shop systems - Priced per location, by call volume [Or start with a free call review](https://olelo.ai/free-review) [Prefer to pick a time now? Book with Miki](https://calendly.com/miki-olelo-ai/meet-with-miki-ceo-olelo-intelligence) ### Book a demo Tell us about your shops. We reply by email to set a time. Prefer to talk? Call [+1 (808) 818-5120](tel:+18088185120) or email [info@olelo-ai.com](mailto:info@olelo-ai.com).