--- title: "Olelo Intelligence: see how every shop is running" description: "Olelo Intelligence is the revenue operating system for multi-unit auto repair: see how every shop is running, who needs attention and what to do next." url: "https://olelo.ai/" --- The revenue operating system for multi-shop auto care # Know how every shop is running, who needs you, and what to do next. Olelo takes the routine off your teams' plates and points them at the jobs they can still win back. [Book a demo](https://olelo.ai/demo) [Or start with a free call review](https://olelo.ai/free-review) Walk through it with the Olelo team This week at your shops - Tue 10:05 AM **Harbor Street Auto Care** No slot offered At risk - Tue 11:20 AM **Pine Ridge Transmission** Coaching focus sent Coaching - Fri 4:41 PM **Northside Auto** RO-10482 → INV-20917 Counted $2,800 Illustration Olelo Intelligence is the revenue operating system for multi-unit auto repair. It shows owners how every shop is running and who needs attention, and helps their teams win back the jobs that slip, from the ring of the phone to the ring of the register. On every call, at every shop, it: | Line | Operation | Notes | Status | | --- | --- | --- | --- | | | **Answers the calls you miss.** | After hours, overflow and the one nobody picked up. | | | | **Scores every call in seconds.** | Out of 100, the same way at every shop. Nobody has to listen. | | | | **Alerts a manager in under 60 seconds.** | When a repair is declined or a quote goes nowhere. | | Your teams win the job back: *revenue recapture, proven at the invoice.* 1. Fri 4:41 PM Northside Auto RO-10482 → INV-20917, finalized Counted $2,800 2. 11:20 AM Pine Ridge Transmission Riley Chen, coaching focus sent Coaching 3. 10:05 AM Harbor Street Auto Care Wanted Thursday, no slot offered At risk 4. 9:51 AM Northside Auto Manager called back Job approved 5. 9:42 AM Northside Auto "Let me think about it and call you back." Declined $2,800 rebuild +41s · Manager alerted Illustration Franchises and roll-ups standardizing on Olelo Every call each store takes and makes, followed to the invoice. - RMS Auto - Relay Hill Also trusted by operators at [See our customers](https://olelo.ai/customers) Why growth operators need Olelo ## Why can't I see how every shop is really running? You can't be in every shop. One store converts and the next doesn't, and you find out after the month is over. You bought the tools, but each one owns a slice of the phone and nobody owns the whole call. 1. 01 You bought ### Call tracking To Know which ad made the phone ring. You still need - Proof of which calls became invoices - The outbound calls a tracked number can't see 2. 02 You bought ### An answering service To Catch the calls nobody picked up. You still need - Every call your team did answer, graded - Someone on the follow-ups worth real money 3. 03 You bought ### Coaching and scorecards To Improve advisor conversations. You still need - Coaching measured against what got invoiced - A model that knows a declined authorization 4. 04 You bought ### A shop system To Run the ticket and the invoice. You still need - Which phone call produced the repair order - Which call lost the job that was never written ### Every tool owns a slice. The money is decided in the gaps. Tool Ad spend Phone rings The conversation The decline Authorization Finalized invoice Call tracking covers Ad spend, Phone rings Answering service covers Phone rings Coaching and scorecards covers The conversation Shop system covers Authorization, Finalized invoice Olelo covers every stage, from ad spend to finalized invoice Most operators never find out which calls walked, or at which store. ## How does Olelo help your team? Passive help takes work off the team. Active help points it at the right work. Calls answered, scored and followed to the invoice with nothing extra to do. Then the right work first: a manager alerted in under 60 seconds to win back a slipping job, and Advanced Coaching for every advisor. 1. Passive help ### The phone rings A digital employee, not a fancy answering service. The AI Assistant answers the calls your team can't get to: after hours, overflow and the one nobody picked up. It books the appointment and hands the call to your team when it should. Read-only · on the phones you already run Olelo AI Assistant Calls Northside Auto After hours · 6 PM to 8 AM Calls the team did not take | Time | Caller | Result | | --- | --- | --- | | 6:52 PM | Pat Reyes · Oil leak | Booked Fri 8:00 AM | | 8:20 PM | Jordan Lee · Battery warning | Booked Sat 9:30 AM | | 9:05 PM | Casey Ortiz · Tow question | Handed off to the team | Illustration 2. Passive help ### The conversation Every call scored. Nobody has to listen. Inbound and outbound, every advisor, every store, scored out of 100 in seconds. Including the call placed from the counter. 6 dimensions · 77 behavioral tags · patent pending Olelo Evaluation Lookup Northside Auto 10:31 AM Taylor Kim Check engine light 66 / 100 Follow-up needed - First impression 82 - Needs analysis 61 - Empathy 74 - Objection handling 48 - Closing 55 - Communication 79 Asked for vehicle details Missed price objection Illustration 3. Passive help ### The invoice Don't think it's working. Demand proof. Followed through the repair order to a finalized invoice in the system you already run. Nothing is written back. Read from your shop system · nothing written back Olelo Invoice ledger Northside Auto | Caller | Repair order | Invoice | Status | | --- | --- | --- | --- | | Alex Morgan | RO-10482 | INV-20917 | Scored Matched Finalized | | Sam Whitfield | RO-10491 | INV-20933 | Scored Matched Finalized | | Taylor Kim | RO-10507 | INV-20961 | Scored Matched | Illustration 4. Active help ### The save Revenue recapture starts here. Not in next week's report. When a quote is fumbled or a repair is declined, a manager is told in under 60 seconds, while the customer can still be reached. Under 60 seconds Olelo Revenue Recapture Northside Auto Manager alert sent in 00:41 Alex Morgan · Slipping transmission, 2019 pickup Declined repair 2 min ago The customer is still reachable. Call back while the conversation is fresh. Call back Review call Illustration 5. Active help ### The coaching Every advisor knows what to work on. Every advisor is coached from their own calls, on the same six dimensions at every store. Advanced Coaching add-on · Collaborative Guidance Olelo Advisor Scorecards Northside Auto | Advisor | Status | | --- | --- | | Morgan Patel | Strong | | Riley Chen | Review ready | Coaching focus Confirm the next action before the call ends. Illustration [See exactly how it works](https://olelo.ai/how-it-works) ## What changed for owners who run it? > We have never had a tool to measure to this depth how we're performing. **Mo Ahumada**Franchise Owner — NC > This has transformed how we coach and lead. It's no longer about assumptions — it's about data-backed feedback and accountability. **Brett Miller**Franchise Owner — MO > The AI insights make it easier to train our team on how to communicate with customers and convert more leads into booked work. Our remote coach uses the system daily to support and guide our staff. **Sara Harling**Owner, Mister Transmission — Ontario, Canada [Read every customer story](https://olelo.ai/customers) ## How much revenue did your shops win back? Revenue **recapture** you can prove. $32k per month, recovered by shops fully adopting Olelo's revenue operating system. Revenue recapture is the work your teams win back after an Olelo alert: a declined repair, a quote that went nowhere, a promised callback that slipped, a booking that was never confirmed. Olelo counts it only when that job reaches a finalized invoice in your own shop system. Not your shops' total revenue, and never an estimate. One recaptured job, start to finish 1. **9:42 AM, Northside Auto.** A customer declines a $2,800 transmission rebuild: "Let me think about it." The job is at risk. 2. **41 seconds later,** a manager is alerted. The manager calls back at 9:51 and the customer approves the job: recaptured. 3. **The job is written up** as repair order RO-10482 in the shop's own system. 4. **Friday, invoice INV-20917 is finalized.** Olelo matches it to the call and counts $2,800 recaptured, once. Illustration. Every recaptured dollar points to an invoice number you can pull from your own books and check. | Line | Operation | Notes | Amount | | --- | --- | --- | --- | | | Brake estimate sent | A quote, not an invoice | $640 | | | Brake inspection booked | Booked, never arrived | $420 | | | INV-20917 · Transmission rebuild | Finalized in the shop system | $2,800 | | | Timing belt follow-up | No invoice matched | $1,150 | | | A/C check, booked online | Not a call Olelo touched | $80 | | | INV-20917, second call | Same invoice, already counted | $2,800 | - **Could have claimed**: $7,890 - **Counted**: $2,800 Illustration **How we prove it: no invoice, no count.** Other tools report a booking rate, a total of estimates, or calls they say they "influenced". Olelo counts a recaptured dollar only when you can find its invoice in your own books. [How we prove revenue recapture](https://olelo.ai/how-we-measure) ### Counted - A finalized invoice in your shop system, matched to a call Olelo touched - Each invoice once, however many calls led to it ### Never counted - Estimates and quotes: no work done yet - Bookings that no-showed or fell through - Calls Olelo never touched - Any job with no invoice matched to the call - The same invoice twice ## Which shops and people need you most? Every location is scored the same way, so a score at one store means the same at the next. Roll results up by store and by advisor, see where open alerts are piling up, and the top reason customers said no at each one. [Olelo for multi-unit operators and roll-ups](https://olelo.ai/multi-location) [Run your own brand across several shops? See Olelo for independent groups](https://olelo.ai/independent-shops) Olelo Home All Locations Sorted by Score 1. Pine Ridge Transmission 83 61% 66% 0 1 Top decline reason: Need More Time to Think 2. Northside Auto 78 54% 63% 1 3 Top decline reason: Seeking Another Quote 3. Lakeview Auto & Transmission 74 51% 69% 2 0 Top decline reason: Doubt in Diagnosis 4. Harbor Street Auto Care 71 49% 58% 3 5 Top decline reason: Price Sensitivity 5. Mill Creek Auto 66 44% 52% 4 2 Top decline reason: Time Constraints Illustration ## Building a network by acquisition? Olelo connects read-only to the phones and shop systems each store already runs, so [every store you add lands on the same scorecard](https://olelo.ai/multi-location). ## What do multi-unit owners ask before they start? ### What is Olelo Intelligence? Olelo Intelligence is a revenue harness and operating system for multi-unit auto repair owners. It improves sales performance from the ring of the phone to the ring of the register: it answers the calls your teams miss, scores every call out of 100 in seconds, alerts a manager in under 60 seconds when a job is slipping, and links calls to finalized invoices in each shop's own system. ### How do I see every shop at once? Every location is scored on the same scorecard. Roll results up by store and by advisor, and see open alerts and the top decline reasons at each one. [Olelo for multi-unit operators](https://olelo.ai/multi-location). ### Does the AI Assistant replace my advisors? No. It only takes the calls your team can't: after hours, overflow and the ones nobody picked up. It books the appointment, hands the call to your team when it should, and every call it takes shows up in your dashboard. ### Will my advisors feel watched? Olelo is built for coaching. Every call is scored on the same six dimensions, so feedback comes from the calls that happened instead of guesswork. Owners use it to train their teams; read what they say above. ### My stores run different phones and shop systems. Will it work? Yes, without changing them. Olelo connects read-only to each store's phone system and reads finalized invoices from its shop system. Nothing is written back, and there is no new hardware. [See what connects](https://olelo.ai/integrations). ### What does the free call review include? You share a few recent calls. Within 48 hours you get a short report showing each call where a job was at risk, who called, what they needed and the moment it slipped. No cost, and nothing connects until you decide. ### How is Olelo priced? From $395 per location, per month. The exact price is set by each shop's call volume. [See pricing](https://olelo.ai/pricing). ## What does Olelo cost? From $395 per location, per month. The exact price is set by each shop's call volume. [See pricing](https://olelo.ai/pricing) Olelo buys back your team's time. You spend it growing. ## What would Olelo show you across your shops? Book a walkthrough with the Olelo team. We show the scorecard, the alerts and the invoice trail on illustrated shop data, then answer your questions about phones, locations and pricing. - Every shop on one scorecard, shown on illustrated shop data - Your questions on phones, locations, rollout and pricing - Priced per location, by call volume [Prefer to pick a time now? Book with Miki](https://calendly.com/miki-olelo-ai/meet-with-miki-ceo-olelo-intelligence) [Or start with a free call review](https://olelo.ai/free-review) Or call [+1 (808) 818-5120](tel:+18088185120) · [info@olelo-ai.com](mailto:info@olelo-ai.com) ### Book a demo Tell us about your shops. We reply by email to set a time. Prefer to talk? Call [+1 (808) 818-5120](tel:+18088185120) or email [info@olelo-ai.com](mailto:info@olelo-ai.com).