--- title: "Phone and shop system integrations | Olelo" description: "Olelo connects read-only to the phone and shop management systems each store already runs, store by store. Nothing written back, no new hardware." url: "https://olelo.ai/integrations" --- # Different systems at every store. One scorecard. [Book a demo](https://olelo.ai/demo) [Or start with a free call review](https://olelo.ai/free-review) Your phone system Hosted VoIP read-only · call recordings Your shop system Repair orders · invoices read-only · repair orders and invoices Store you acquired Different supported systems read-only · same scorecard writes back Nothing written back Olelo One scorecard for every store Scored Alerted Matched to invoice Illustration. No vendor names; supported systems confirmed per store. Olelo Intelligence connects *read-only* to each store's phone system and reads finalized invoices from its shop system, store by store. Stores on different systems land on *the same scorecard*. *Nothing is written back.* If a store's provider is not supported, we tell you before anything connects. What connects - **Phone systems**: The ones each store already runs - **Shop management systems**: The ones each store already runs - **Phone connection**: Read-only - **Shop systems**: Nothing written back - **Hardware**: None ## How does Olelo connect? 1. ### Phones Olelo reads the call recordings your phone system already makes. 2. ### Olelo Every call is scored, risky ones alert a manager, and the outcome is matched. 3. ### Shop system Olelo reads the finalized invoice to show which calls became paid work. ## Can each store run a different system? Yes. Each store connects on its own, to its own supported phone provider and shop system. Scores, alerts and invoice matches from every store land on one scorecard, so a store is compared on the same terms whichever supported systems it runs. That includes a store you just bought. [Olelo for multi-unit operators and roll-ups](https://olelo.ai/multi-location) ## Which phone systems work? Olelo works with the hosted VoIP phone systems shops already use. Tell us each store's provider and we confirm it before anything connects. ## Which shop management systems work? Each store's shop management system holds the repair order and the invoice; Olelo reads them to match each call to the work it became. Tell us yours and we will confirm. ## What does read-only mean in practice? ### Olelo reads - Call recordings from each store's phone system - Repair orders and finalized invoices from its shop system ### Olelo never - Writes, edits or deletes anything in your shop systems - Needs new hardware in the bay The AI Assistant answers only the calls your phone system forwards to it, such as overflow and after-hours calls. It books the appointment or hands the call to your team, its bookings land in Olelo's appointment list, and it changes no records in your shop system. [Trust & security](https://olelo.ai/trust) ## What do owners ask before connecting? ### Does Olelo replace my phone systems? No. Olelo connects read-only to the phone system each store already uses, if it is a supported provider. We confirm each one before anything connects. ### Does Olelo replace my shop management systems? No. Each shop system keeps the repair order and the invoice. Olelo reads them to show which calls became paid work, and nothing is written back. ### Do I need new hardware? No. There is nothing to install in the bay. ### What if a store's provider is not on the list? Tell us which one it uses. We tell you before anything connects, including whether a provider change is needed. Nothing connects until you decide. ### Can I keep my call tracking tool? Yes, keep it. Call tracking shows which ad made the phone ring, and with the Marketing Attribution add-on, Olelo reads your call tracker (CallRail, Marchex or CallTrackingMetrics) and carries each campaign through to the paid invoice. [Marketing call attribution vs call-to-invoice proof](https://olelo.ai/compare/olelo-vs-invoca). ## Will every one of your stores connect? Bring the list of phone providers and shop systems your stores run. In a demo we confirm each one before anything connects, and show the scorecard they would all land on, on illustrated shop data. [Or start with a free call review](https://olelo.ai/free-review) [How it works](https://olelo.ai/how-it-works) ### Book a demo Tell us about your stores and their systems. We reply by email to set a time. Prefer to talk? Call [+1 (808) 818-5120](tel:+18088185120) or email [info@olelo-ai.com](mailto:info@olelo-ai.com).