--- title: "Call Scoring for Auto Repair Groups | Olelo" description: "Olelo scores every call at every shop out of 100 in seconds, across 6 dimensions and 77 behavioral tags, patent pending, on one scorecard for every advisor." url: "https://olelo.ai/product/call-intelligence" --- 9:42 AM. Scored before the next call rang. · Passive help # Every call scored out of 100, in seconds. Every advisor at every shop is graded on the same scorecard, so you can see which store needs you without listening to the recordings. [Book a demo](https://olelo.ai/demo) [Or start with a free call review](https://olelo.ai/free-review) 9:42 AM **Alex Morgan** Northside Auto · Slipping transmission **58** / 100 Declined repair - First impression 76 - Needs analysis 64 - Empathy 70 - Objection handling 38 - Closing 41 - Communication 66 Illustration Olelo Intelligence *scores every call at every shop out of 100, in seconds,* with no sampling. Its patent-pending OEQ engine grades six dimensions, from first impression to closing, and tags 77 behaviors, such as *a price objection nobody answered.* Every advisor is measured on the same scorecard, so *a score at one shop means the same at the next.* OEQ Score at a glance As of Aug 14, 2026 - **Scale**: Out of 100 - **Dimensions**: 6 - **Behavioral tags**: 77 - **Speed**: In seconds, every call - **Status**: Patent pending ## What does a score out of 100 measure? Six things every good service call gets right. The score is their blend; the bars show where the call turned. - **First impression**: Did the caller feel welcome from the first seconds? - **Needs analysis**: Did the advisor find out what the car is doing and what the customer needs? - **Empathy**: Did the customer feel heard about the cost and the hassle? - **Objection handling**: When the customer pushed back on price or timing, did the advisor answer it? - **Closing**: Did the call end with an appointment or an authorization? - **Communication**: Was it clear, plain and confident? [Scores feed each advisor's coaching](https://olelo.ai/product/coaching) [OEQ Score, defined](https://olelo.ai/glossary#oeq-score) ## The score says how the call went. What says why? The behavioral tags. The score tells you how the call went. The tags tell you why: asked for vehicle details, missed a price objection, no appointment offered. Olelo Evaluation Lookup Northside Auto 1. Caller 0:04 The check engine light came on and it's running rough. 2. **Advisor** 0:11 What year and model? We can run a diagnostic and tell you exactly what it is. Asked for vehicle details Clear explanation 3. Caller 0:38 That sounds expensive. I'll call around. 4. **Advisor** 0:44 Okay, call us back anytime. Missed price objection No appointment offered 66 / 100 Taylor Kim · 10:31 AM · Check engine light Illustration · 4 of 77 tags shown [Behavioral tag, defined](https://olelo.ai/glossary#behavioral-tag) ## How are calls sorted? A score is only useful if you read the right calls. Not every call is a sale, so Olelo sorts each one three ways before anyone opens it, and the calls that carry money rise to the top. - **Conversation type**: New Opportunity, Service Authorization, Current Customer, Vehicle Status Update, Follow-Up to Book, Vendor, Other. - **Service category**: Transmission, Engine, Brakes, Electrical Systems and more. - **Lead tier**: Gold, Silver or Bronze, so the strongest new opportunities sit at the top. [Lead tier](https://olelo.ai/glossary#lead-tier) · [Service authorization](https://olelo.ai/glossary#service-authorization) ## Why does a scorecard built for auto repair matter? A $60 oil change and a $3,200 transmission job are both just 'a call' to a generic scorer. Olelo grades what a shop gets paid for: was an appointment offered, was the repair authorized, was the price objection answered. ## Can I compare advisors at different shops? Yes, and this is where one scorecard pays off across shops. Every advisor at every shop is scored on the same six dimensions, so you compare people on the same terms, not on whose manager grades harder. [See every shop side by side](https://olelo.ai/multi-location) ## What do decline reasons tell me? When a customer says no, Olelo records why, in plain terms. Patterns jump out: if a third of your declines are 'Seeking Another Quote', the fix is how price gets explained, not more ads. When the same reason shows up at three of your shops, it is a training topic, not bad luck. [Turn a decline into an alert](https://olelo.ai/product/revenue-at-risk) Olelo Home Northside Auto Most Frequent Customer Decline Reasons Schedule Appointment Declines 1. 14 Seeking Another Quote 31% 2. 9 Need More Time to Think 20% 3. 7 Time Constraints 16% Service Authorization Declines 1. 11 Price Sensitivity 34% 2. 6 Doubt in Diagnosis 19% 3. 5 Vehicle Age or Value 16% Illustration Next part [Revenue attribution](https://olelo.ai/product/revenue-attribution) ## Which calls at your shops scored below 60 this week? Book a walkthrough with the Olelo team. We show a scored call, its six dimensions and its tags on illustrated shop data, then answer your questions about phones, shop systems and rollout. - Shown on illustrated shop data - Your questions on phones, shop systems and rollout - [Priced per location, by call volume](https://olelo.ai/pricing) [Prefer to pick a time now? Book with Miki](https://calendly.com/miki-olelo-ai/meet-with-miki-ceo-olelo-intelligence) [Or start with a free call review](https://olelo.ai/free-review) Or call [+1 (808) 818-5120](tel:+18088185120) · [info@olelo-ai.com](mailto:info@olelo-ai.com) ### Book a demo Tell us about your shops. We reply by email to set a time. Prefer to talk? Call [+1 (808) 818-5120](tel:+18088185120) or email [info@olelo-ai.com](mailto:info@olelo-ai.com).