---
title: "Olelo Product: Passive and Active Help for Every Shop"
description: "Core Platform plus add-ons: answering, scoring and invoice matching take work off your teams; alerts and coaching point them at the right work."
url: "https://olelo.ai/product"
---

# Routine off their plates. The right work first.

See how every shop is running and who needs you. Passive help clears the routine; active help alerts a manager in under 60 seconds.

[Book a demo](https://olelo.ai/demo) [Or start with a free call review](https://olelo.ai/free-review)

One record of every call Answer to **Prove**

Passive help

[**AI Assistant** Answers the calls your team can't get to and books the appointment.](https://olelo.ai/product/ai-assistant) [**Call intelligence** Scores every call out of 100, in seconds.](https://olelo.ai/product/call-intelligence) [**Revenue attribution** Links each call to its repair order and finalized invoice.](https://olelo.ai/product/revenue-attribution)

Active help

[**Revenue at Risk** Alerts a manager in under 60 seconds and puts the right callback first.](https://olelo.ai/product/revenue-at-risk) [**Advanced Coaching** Turns each advisor's scored calls into one thing to work on.](https://olelo.ai/product/coaching)

Illustration

Olelo Intelligence is a revenue operating system for multi-unit auto repair: a Core Platform plus add-ons, on one record of every call. Passive help takes work off your teams: *the AI Assistant answers missed calls,* *every call is scored,* and *calls are linked to invoices.* Active help points them at the right work: *alerts in under 60 seconds* and *coaching.*

## Which products make up Olelo?

| Line | Product | Status |
| --- | --- | --- |
|  | [Core Platform](https://olelo.ai/product/core-platform) Every call, inbound and outbound, scored out of 100, with Revenue at Risk alerts, and followed to its repair order and finalized invoice. **Includes:** [Call intelligence](https://olelo.ai/product/call-intelligence) · [Revenue at Risk](https://olelo.ai/product/revenue-at-risk) · [Revenue attribution](https://olelo.ai/product/revenue-attribution) **Offered with Core:** [AI Assistant](https://olelo.ai/product/ai-assistant) | Base |
|  | [Marketing Attribution](https://olelo.ai/product/marketing-attribution) Reads your call tracker (CallRail, Marchex or CallTrackingMetrics) and follows each ad and campaign through the call to the paid invoice. | Add-on |
|  | [Advanced Coaching](https://olelo.ai/product/coaching) Collaborative Guidance: AI-prepared coaching sessions built from each advisor's own calls, with no prep for the manager. | Add-on |
|  | [Call Trainer](https://olelo.ai/product/call-trainer) Advisors practice realistic phone calls by voice with an AI customer, built from your shops' own call patterns. | Limited rollout |

## What does Olelo take off my teams' plates?

**Passive help.** It runs on every call at every shop, and nobody has to change how they work.

## Where does Olelo point my teams first?

**Active help.** Olelo decides what deserves attention, and your managers and advisors act on it.

| Line | Operation | Notes |
| --- | --- | --- |
| Passive help |  |  |
|  | [AI Assistant](https://olelo.ai/product/ai-assistant) Answers the calls your team can't get to and books the appointment. | Missed, overflow and after-hours calls get answered and booked, and a caller who needs a person is handed to your team. After hours · overflow |
|  | [Call intelligence](https://olelo.ai/product/call-intelligence) Scores every call out of 100, in seconds. | Every inbound and outbound call graded on six dimensions and tagged with 77 behaviors, patent pending. 6 dimensions · 77 tags |
|  | [Revenue attribution](https://olelo.ai/product/revenue-attribution) Links each call to its repair order and finalized invoice. | Read from each shop's own system. Nothing is written back. Each invoice counted once |
| Active help |  |  |
|  | [Revenue at Risk](https://olelo.ai/product/revenue-at-risk) Alerts a manager in under 60 seconds and puts the right callback first. | When a repair is declined or a quote is fumbled, the alert names the store, the caller and the job while the customer can still be reached. Under 60 seconds |
|  | [Advanced Coaching](https://olelo.ai/product/coaching) Turns each advisor's scored calls into one thing to work on. | Strengths, misses and a single focus, built from the calls that happened. Add-on |

## Why does it matter that every part shares one record?

### Four separate tools

1. An answering service takes the call and stops at the message.
2. A call tracker counts rings by marketing source.
3. A scoring tool grades a sample and never sees the invoice.
4. Someone on your team stitches the three together in a spreadsheet.

### One record in Olelo

1. Answer The call that was answered is the call that gets scored.
2. Score The score that dropped is the alert the manager gets.
3. Alert The alert your manager worked is the job on the invoice.
4. Prove Every dollar counted traces back to a call recording and a finalized invoice.

Each part helps on its own. Together they answer the question owners ask: which calls turned into finalized invoices?

[Compare categories](https://olelo.ai/compare) [How we count](https://olelo.ai/how-we-measure)

## What does an owner see across every shop?

Every shop is scored on the same scorecard, so a score at one store means the same at the next. Roll results up by store and by advisor, and see where open alerts are waiting.

[Olelo for multi-unit operators](https://olelo.ai/multi-location) [Priced per location, by call volume.](https://olelo.ai/pricing)

Olelo Manager Dashboard All Locations

- **Total calls**: 1,240
- **New Opportunities/Day**: 38.5
- **New Opportunity Score**: 74.0B
- **Service Auth Score**: 66.0C

Conversion Pre-Inspection

- Booking 112 · 51% 2%
- Follow Up Booking 14 · 40% 4%
- Service Authorization 71 · 62% 5%
- Paid for Service 49 · 69% 3%

Illustration · funnel lines are a count of real calls from your phones

## Who is standardizing on Olelo?

Franchises and roll-ups standardizing on Olelo: Turbo Tint, Mister Transmission, Milex, Velocity Auto Care, RMS Auto, Lex Brodie's and Relay Hill.

[Read every customer story](https://olelo.ai/customers) [Independent groups running several shops](https://olelo.ai/independent-shops)

## Which part would your teams use first?

Book a walkthrough with the Olelo team. We show the Core Platform and its add-ons on one record, on illustrated shop data, then answer your questions about phones, shop systems and rollout.

- Shown on illustrated shop data
- Your questions on phones, shop systems and rollout
- [Priced per location, by call volume](https://olelo.ai/pricing)

[Prefer to pick a time now? Book with Miki](https://calendly.com/miki-olelo-ai/meet-with-miki-ceo-olelo-intelligence) [Or start with a free call review](https://olelo.ai/free-review) Or call [+1 (808) 818-5120](tel:+18088185120) · [info@olelo-ai.com](mailto:info@olelo-ai.com)

### Book a demo

Tell us about your shops. We reply by email to set a time.

Prefer to talk? Call [+1 (808) 818-5120](tel:+18088185120) or email [info@olelo-ai.com](mailto:info@olelo-ai.com).