--- title: "Olelo On Deck: Practice Calls for Service Advisors | Olelo" description: "On Deck: advisors practice calls with virtual customers, every call graded on six skills and your shop's scorecard, and each call moves their player card." url: "https://olelo.ai/product/on-deck" --- Olelo On Deck · Practice calls for every advisor # Practice calls your advisors will actually want to take. Your advisors take practice calls from virtual customers with hesitations they never say out loud, built from millions of real shop calls. Every call is graded, every call moves their player card, and you see every advisor get better. [Book a demo](https://olelo.ai/demo) [See how it works](https://olelo.ai/on-deck) Works with the phones you have · graded on your shop's own scorecard · now in limited release Meet the virtual customers, take the call, and watch the card move. Sound on. Olelo On Deck is call practice for your service advisors. *They take live practice calls* from virtual customers who hold back the real reason they're hesitating, on their own phone or in a browser. *Every call is graded* on six call skills and your shop's own scorecard, and every call moves their player card. ## How does On Deck work? Pick a customer, take the call, see the box score, and run back the moment you missed. Your team gets better on the phone without practicing on paying customers. 1. The lineup ### Eight virtual customers. Each one has a car, a problem and a reason they won't say out loud, from easygoing to tough. Calls come in and go out. Learn calls show hints along the way; Test calls count. 2. Box score ### Every call graded. Six skills: Empathy and Active Listening, Discovery, Value Building, Objection Handling, Closing and Call Control, plus how much of your shop's scorecard they followed. Each comes with the moment to work on and a line to try next time. 3. Replay ### Run back the moment. Missed what the customer was really saying? From the box score, the advisor replays just that moment with the same customer until they catch it. 4. Player card ### Every call moves the card. An overall rating, ranks from Rookie to MVP, badges and trophies. Every call earns runs, so advisors keep coming back for one more. 5. Front office ### You set the game plan. Owners and managers invite the team, set each week's game plan, leave a coaching note at the exact moment in a call, send shout-outs and ask for new customers to practice on. Advisors never see this page. 6. Your shop ### Built from your website. We read your shop from your website: your name, your colors, your hours and prices. The virtual customers push back on your real numbers. ## Do I need the rest of Olelo? No. On Deck works on its own, with whatever phones you have. Advisors practice on their own phone or in a browser, between cars. For shops on Olelo's call platform, we're building the next step: real calls scored on the same card as practice. [See Advanced Coaching](https://olelo.ai/product/coaching) [See all the products](https://olelo.ai/product) ## Can my shop use it today? On Deck is now in limited release. Watch the film and send us your website, and we'll set up your shop. Or book a demo and we'll walk you through it. [Watch the film and get started](https://olelo.ai/on-deck) ## What else do owners ask about On Deck? ### What is On Deck? Call practice for your service advisors. They take practice calls from virtual customers, every call is graded on six skills and your shop's scorecard, and every call moves their player card. ### Are the customers difficult on purpose? They go from easygoing to tough. Each one is hesitating for a reason they won't say out loud, the way real customers do, so advisors learn to ask the question that brings it out. ### Can it follow our own phone script? Yes. Your shop's scorecard is graded on every call, next to the six skills. Start with Olelo's standard call criteria, or we build it around your phone script, your prices and your way of selling. ### Do advisors need to install anything? No. They practice on their own phone or in a browser. You send an invite link, and they're on the phone in a minute. ### Do advisors see what owners see? No. Advisors see their own player card, their calls and the week's game plan. The front office, where owners and managers see the whole team, is for owners and managers only. ### Is there a walkthrough for my team? Yes. Two short narrated guides: [one for advisors](https://olelo.ai/on-deck/advisors) and [one for owners and managers](https://olelo.ai/on-deck/managers). Next [Advanced Coaching: prepared sessions](https://olelo.ai/product/coaching) ## From the call you lost to the call you win. Every advisor gets a practice customer that's always ready, graded on the same card every time. You see who's practicing, who's improving and what to coach next, before it shows up on an invoice. - Shown on a sample shop - Your questions on phones, scorecards and rollout - [Priced per location, by call volume](https://olelo.ai/pricing) [Prefer to pick a time now? Book with Miki](https://calendly.com/miki-olelo-ai/meet-with-miki-ceo-olelo-intelligence) [Or start with a free call review](https://olelo.ai/free-review) Or call [+1 (808) 818-5120](tel:+18088185120) · [info@olelo-ai.com](mailto:info@olelo-ai.com) ### Book a demo Tell us about your shops. We reply by email to set a time. Prefer to talk? Call [+1 (808) 818-5120](tel:+18088185120) or email [info@olelo-ai.com](mailto:info@olelo-ai.com).