Olelo On Deck · Call training for every advisor
Practice on deck. Prove it at bat.
Your advisors practice calls with an AI customer picked for each of them. Then their real shop calls are scored on the same card. Both build one player card, and you see every advisor get better.
Practice and real calls on one card · graded on your shop's card · now in limited release
Olelo On Deck is call training for your service advisors. On Deck is the batting cage: live practice calls with an AI customer, with no real customer at risk. At Bat is the game: their real shop calls, scored on the same card. Both build one player card, and owners set the goals from the front office.
How does On Deck work?
Practice in the cage, play the real game, and keep score on one card. Your team gets better on the phone without practicing on paying customers.
- On Deck
Practice with an AI customer.
Each advisor gets a practice customer picked for them, inbound or outbound, from friendly to tough. It is a live practice call, graded on your shop's card.
- At Bat
Then the real calls.
Their real shop calls are scored on the same card as practice, so you can see whether the reps carry over to paying customers.
- Player card
Every rep moves the card.
One overall rating and five skills: Opening, Discovery, Value, Objections and Close. Practice and real calls both count.
- Film room
The coach marks the moment.
A coach marks a moment on a real call and it becomes the next drill: a practice customer with the same car, the same work and the same pushback. Names stay out.
- Front office
You set the game.
Owners and managers set the goals, the cards and the drills, and pick the objections to track. Advisors never see this page.
- Team
See who's winning what.
The roster shows your team's card and who's best at each call. Objections shows every pushback customers throw, how often it comes, and how often you win it, in practice and on real calls.
How does it fit with the rest of Olelo?
Core scores how your advisors handle real calls. On Deck adds the practice side, graded on the same card, so advisors rehearse the moments that matter before a customer calls. Advanced Coaching prepares the manager's side of the conversation.
See Advanced Coaching See all the productsCan my shop use it today?
On Deck is now in limited release. Book a demo and we will tell you where access stands for your shops.
What else do owners ask about On Deck?
What is On Deck?
Call training for your service advisors. They practice calls with an AI customer (On Deck), their real shop calls are scored on the same card (At Bat), and both build one player card.
Is the practice customer difficult on purpose?
Practice customers go from friendly to tough, and each advisor gets one picked for them. The AI customer pushes back the way real ones do, so advisors build up to the hard calls.
Can it follow our own phone script?
Yes. Calls are graded on your shop's card. Start with Olelo's standard call criteria, or we build it around your phone script, your prices and your way of selling.
Do advisors see what owners see?
No. Advisors see their own player card and their drills. The front office, where owners and managers set goals, cards and drills, is for owners and managers only.
From the call you lost to the call you win.
Practice on deck, prove it at bat. Every advisor gets a practice customer that's always ready, graded on the same card as their real calls. You see who practiced and which objections the team keeps losing, before it shows up on an invoice.
- Shown on sample shop data
- Your questions on phones, shop systems and rollout
- Priced per location, by call volume
Book a demo
Tell us about your shops. We reply by email to set a time.
Prefer to talk? Call +1 (808) 818-5120 or email info@olelo-ai.com.