6 PM to 8 AM. Nobody at the counter. · Passive help
The calls nobody could pick up, answered.
At every shop, the AI Assistant picks up the missed, overflow and after-hours calls, books the appointment and hands a caller who needs a person to your team.
3 booked· 1 handed off
- 6:20 PMDana Ortiz · Status updateHanded off to Morgan Patel
- 7:15 PMSam Whitfield · A/C blowing warmBooked Thu 8:00 AM
- 9:30 PMLena Park · Brake noiseBooked Fri 7:30 AM
- 6:10 AMMarcus Bell · Check engine lightBooked today 9:00 AM
The Olelo Intelligence AI Assistant answers the calls your teams can't get to: missed calls, overflow during the rush and after hours. It books the appointment instead of sending the caller to voicemail and hands the call to your team when it should. Every call it takes is scored on the same scorecard as your advisors.
016 PM to 8 AM
Which calls does it answer?
Only the ones your team can't get to.
The AI Assistant answers the calls each shop's phone system forwards to it: after hours, overflow and the call nobody picked up. Your advisors keep every call they can take.
It changes no shop records.
026:20 PM
When does it hand the call to my team?
When the caller needs a person. If someone asks for an advisor by name, the AI Assistant hands the call to your team instead of trapping the customer in a loop. It covers the hours your team can't; it never stands between your customers and your people.
037:15 PM
Does it book the job, or just take a message?
It books the job. An answering service writes down a name and a number and hopes someone calls back. The AI Assistant books the appointment while the customer is still on the phone.
Olelo vs AI answering services| Message taken | Booked by the AI Assistant | |
|---|---|---|
| Next morning | A callback list | A Thursday 8:00 AM appointment |
| The customer | Already calling the next shop | Has a confirmed time |
| Your team | Starts the day chasing | Starts the day with the job |
04Scored
Will it sound like my shops?
Judge it yourself. Every call the AI Assistant answers is recorded, scored out of 100 on the same scorecard as your advisors and listed under AI Assistant Calls. Hold every one to the standard you hold your team to.
How every call is scored05Send Gate
How is consent handled?
The AI Assistant only texts a caller who agreed to it on the call. A control called the Send Gate blocks any text unless a consent record is on file for that number.
Next part Call intelligence
How many calls rang out across your shops last month?
Book a walkthrough with the Olelo team. We show the AI Assistant's calls, bookings and hand-offs on illustrated shop data, then answer your questions about phones, shop systems and rollout.
- Shown on illustrated shop data
- Your questions on phones, shop systems and rollout
- Priced per location, by call volume
Book a demo
Tell us about your shops. We reply by email to set a time.
Prefer to talk? Call +1 (808) 818-5120 or email info@olelo-ai.com.
Product screens and shop data on this page are illustrations.