Olelo Intelligence home Book a demo

Answered. Scored. Matched. Alerted. Coached.

Olelo Intelligence helps your teams two ways. Passive help takes work off them: the AI Assistant answers missed calls, every call is scored in seconds, and each call is matched to its finalized invoice. Active help points them at the right work: a manager alerted in under 60 seconds when a job is slipping, and Advanced Coaching for every advisor.

Book a demo Or start with a free call review

What happens to one call on an ordinary shop day?

Follow one evening and one morning at Northside Auto, one of your shops. Answer, Score and Prove take work off the team with nothing extra to do. Alert puts the right job in front of a manager.

A desk phone on a service counter at night, a car on a lift in the dark bay behind

  1. Mar 3 · 7:15 PM · shop closed

    Answer

    Sam Whitfield calls about a warm A/C. Nobody is at the counter.

    The AI Assistant books Thursday at 8:00 AM. When a caller needs a person, it hands the call to your team.

    Answer: AI Assistant
    OleloAI Assistant CallsNorthside Auto
    7:15 PM · After hoursSam Whitfield
    CallerMy A/C is blowing warm. Can you look at it this week?
    AI AssistantWe can. Thursday at 8:00 AM is open. Want me to book it?
    CallerYes, Thursday works.
    Appointment booked

  2. Mar 4 · 9:42 AM

    Score

    Alex Morgan's call is scored 58 out of 100, in seconds.

    He declines a $2,800 transmission rebuild, and the score shows where the call turned.

    Score: Call intelligence
    OleloEvaluation LookupNorthside Auto
    9:42 AMAlex MorganSlipping transmission
    58 / 100
    Declined repair
    • First impression76
    • Needs analysis64
    • Objection handling38
    • Closing41

  3. Mar 4 · 9:42 AM, 41 seconds later

    Alert

    The declined $2,800 rebuild triggers the alert.

    His manager has the alert, with a recommended next step, before he has left the lot.

    Alert: Revenue at Risk
    Olelo · Manager alert

    Alex Morgan declined a $2,800 transmission rebuild

    Northside Auto · 2019 pickup. He is still reachable. Call back while the conversation is fresh.

    Declined repairCall back

  4. Mar 4 · 9:51 AM

    Call back

    The manager calls Alex back and he books.

    The alert was the start. The dollar does not count yet.

    OleloCall SearchNorthside Auto
    TimeCallResult
    9:42 AMAlex Morgan · inboundDeclined
    9:51 AMAlex Morgan · callbackBooked

  5. Once finalized

    Prove

    RO-10482 becomes INV-20917, finalized.

    Only now does the $2,800 count. Olelo reads the shop system and writes nothing back.

    Prove: Revenue attribution
    Call9:42 AM · Alex MorganScored
    Repair orderRO-10482Matched
    InvoiceINV-20917Finalized

    $2,800

    Counted

Coaching is built from the same scores, so every advisor works from their own calls. See the five parts.

What connects, and what never changes?

Olelo reads from the systems each shop already runs. It does not replace them, and it does not write to them.

  • Olelo connects read-only to each shop's existing phone system.
  • Olelo reads repair orders and invoices from each shop's system and writes nothing back.
  • If your phone provider isn't supported, we tell you before anything connects.
  • No new hardware in the bay.
See supported systems Trust and security
Your phone systemRead-only connection
OleloScores, alerts, matches
Your shop systemRead-only: invoices and repair orders

writes back

How does setup work?

Four steps, no day count promised. We start with a walkthrough, not a contract. Adding shops by acquisition? See Olelo for multi-unit operators.

  1. Start with a demo, or a free call review.

    The demo walks through Olelo on illustrated shop data. The free call review uses a few of your recent calls and returns a missed-opportunity report within 48 hours. Nothing connects until you decide.

  2. Connect your phones, read-only.

    Olelo reads calls from each shop's existing provider. The AI Assistant answers only the calls your phone system forwards to it and changes no shop records.

  3. Connect your shop system, read-only.

    Repair orders and invoices let Olelo follow each call to the money.

  4. Name who acts on what.

    Managers get alerts, advisors get their scorecards, and you see every shop on one scorecard.

Where do your shops' calls drop out before the invoice?

Book a walkthrough with the Olelo team. We show one call from ring to invoice on illustrated shop data, then answer your questions about phones, shop systems and rollout.

Prefer to pick a time now? Book with Miki Or start with a free call review Or call +1 (808) 818-5120 · info@olelo-ai.com

Book a demo

Tell us about your shops. We reply by email to set a time.

Prefer to talk? Call +1 (808) 818-5120 or email info@olelo-ai.com.

Product screens and shop data on this page are illustrations.