Add-on to the Core Platform · Collaborative Guidance
Advanced Coaching: sessions that arrive prepared.
The manager does no prep. Each advisor gets a finished session built from their own calls and invoice-level outcomes.
- Lowest score · 41Brake quote, no next step offered · Mon 2:10 PM
- Highest score · 86A/C repair, booked Thursday 8:00 AM · Mon 4:35 PM
- Typical call · 64Diagnostic, customer to call back · Mon 11:05 AM
Confirm the next action before the call ends.
Goal, next 20 calls 71
Advanced Coaching (Collaborative Guidance) is an add-on to the Olelo Core Platform that prepares each coaching session for you. It picks the behavior worth coaching and supplies an opening script, wins to celebrate, call clips, goals and the dollar value at stake, all built from each advisor's own calls.
What is in a session?
Everything a manager needs to walk in and coach, with no prep.
An opening script.
A way to start the conversation that sets a coaching tone from the first sentence.
Wins to celebrate.
What the advisor did well on real calls, so the session does not open with a miss.
Coaching topics with call clips.
The behavior worth working on, with the calls that show it, so you coach from what was said.
Goals and the dollar value at stake.
What to aim for on the next calls, and what the behavior is worth in booked work.
How does a manager run the session?
Fifteen minutes, three calls, one thing to work on.
- Lowest score
Start with the call that turned.
Open the advisor's scorecard and start at the moment the call turned. The behavioral tags show where.
- Highest score
Name what went right.
Strong calls get named as often as weak ones, so the advisor learns what good sounds like.
- Typical call
Check it on the next calls.
The scores tell you within days whether the change stuck.
One focus beats a list of ten fixes.
Who is it for?
Owners and managers who want to coach but do not have the hours.
If you run several shops, the prep is the part that never gets done. Advanced Coaching does it for every advisor, so the time you have goes into the conversation.
How does it work with the Core Platform?
Core scores every call and matches calls to repair orders and finalized invoices. Advanced Coaching reads that record for each advisor and turns it into a session, so coaching follows what the calls actually earned.
See all the productsCan I try a session first?
Yes. Accounts that do not have Advanced Coaching get one free session as a trial. Book a demo and we will set it up.
Will my team feel watched?
They will feel coached.
Every call counts, not the one somebody overheard, and strong calls get named as often as weak ones. The feedback is tied to jobs booked and invoices finalized, so it is about the work, not the person.
Can a remote coach run the sessions?
The AI insights make it easier to train our team on how to communicate with customers and convert more leads into booked work. Our remote coach uses the system daily to support and guide our staff.
Coaches and managers work from the same calls, wherever they sit.
Can I see which shops need coaching most?
Yes. Because every advisor is scored on the same six dimensions at every shop, the scores show which teams are improving and which need your time this week. Coaching stops being a visit you make when something feels off and becomes a weekly habit at every shop.
See every shop side by sideWhat else do owners ask about Advanced Coaching?
What does Advanced Coaching add to the Core Platform?
It prepares the coaching session. Core scores calls and shows the record; Advanced Coaching picks the behavior worth coaching and writes the session around it.
Does the manager have to prepare anything?
No. Each session arrives with an opening script, wins to celebrate, coaching topics with call clips, goals and the dollar value at stake.
Where does the coaching come from?
From each advisor's own calls and the invoice-level outcomes of those calls, not from a generic script.
Is Advanced Coaching the same as Collaborative Guidance?
Yes. Collaborative Guidance is the subtitle of Advanced Coaching.
Which session would you run first?
Book a walkthrough with the Olelo team. We show a prepared coaching session on illustrated shop data, then answer your questions about phones, shop systems and rollout.
- Shown on illustrated shop data
- Your questions on phones, shop systems and rollout
- Priced per location, by call volume
Book a demo
Tell us about your shops. We reply by email to set a time.
Prefer to talk? Call +1 (808) 818-5120 or email info@olelo-ai.com.
Product screens and shop data on this page are illustrations.