9:42 AM. Scored before the next call rang. · Passive help
Every call scored out of 100, in seconds.
Every advisor at every shop is graded on the same scorecard, so you can see which store needs you without listening to the recordings.
58/ 100Declined repair
Olelo Intelligence scores every call at every shop out of 100, in seconds, with no sampling. Its patent-pending OEQ engine grades six dimensions, from first impression to closing, and tags 77 behaviors, such as a price objection nobody answered. Every advisor is measured on the same scorecard, so a score at one shop means the same at the next.
OEQ Score at a glance As of Aug 14, 2026
- Scale
- Out of 100
- Dimensions
- 6
- Behavioral tags
- 77
- Speed
- In seconds, every call
- Status
- Patent pending
What does a score out of 100 measure?
Six things every good service call gets right. The score is their blend; the bars show where the call turned.
- First impression
- Did the caller feel welcome from the first seconds?
- Needs analysis
- Did the advisor find out what the car is doing and what the customer needs?
- Empathy
- Did the customer feel heard about the cost and the hassle?
- Objection handling
- When the customer pushed back on price or timing, did the advisor answer it?
- Closing
- Did the call end with an appointment or an authorization?
- Communication
- Was it clear, plain and confident?
How are calls sorted?
A score is only useful if you read the right calls. Not every call is a sale, so Olelo sorts each one three ways before anyone opens it, and the calls that carry money rise to the top.
- Conversation type
- New Opportunity, Service Authorization, Current Customer, Vehicle Status Update, Follow-Up to Book, Vendor, Other.
- Service category
- Transmission, Engine, Brakes, Electrical Systems and more.
- Lead tier
- Gold, Silver or Bronze, so the strongest new opportunities sit at the top. Lead tier · Service authorization
Why does a scorecard built for auto repair matter?
A $60 oil change and a $3,200 transmission job are both just 'a call' to a generic scorer.
Olelo grades what a shop gets paid for: was an appointment offered, was the repair authorized, was the price objection answered.
Can I compare advisors at different shops?
Yes, and this is where one scorecard pays off across shops. Every advisor at every shop is scored on the same six dimensions, so you compare people on the same terms, not on whose manager grades harder.
See every shop side by sideWhat do decline reasons tell me?
When a customer says no, Olelo records why, in plain terms. Patterns jump out: if a third of your declines are 'Seeking Another Quote', the fix is how price gets explained, not more ads. When the same reason shows up at three of your shops, it is a training topic, not bad luck.
Turn a decline into an alertMost Frequent Customer Decline Reasons
- 14Seeking Another Quote31%
- 9Need More Time to Think20%
- 7Time Constraints16%
- 11Price Sensitivity34%
- 6Doubt in Diagnosis19%
- 5Vehicle Age or Value16%
Next part Revenue attribution
Which calls at your shops scored below 60 this week?
Book a walkthrough with the Olelo team. We show a scored call, its six dimensions and its tags on illustrated shop data, then answer your questions about phones, shop systems and rollout.
- Shown on illustrated shop data
- Your questions on phones, shop systems and rollout
- Priced per location, by call volume
Book a demo
Tell us about your shops. We reply by email to set a time.
Prefer to talk? Call +1 (808) 818-5120 or email info@olelo-ai.com.
Product screens and shop data on this page are illustrations.