9:42 AM. "Let me think about it." · Active help
Call them back before they call another shop.
When a repair is declined at any of your shops, a manager is alerted in under 60 seconds, while the customer can still be reached.
Open opportunities · Northside AutoRight work first
- 1Transmission rebuildAlex Morgan$2,800
Declined 9:42 AM · +41s alertCalled back 9:51 AM · Booked - 2A/C serviceJamie Cruz$380
- 3Timing beltChris Nakamura$1,150
- 4Oil changePat Reyes$80
- 5Check engine diagnosisTaylor Kim$640
When a call ends with a declined repair or a fumbled quote, Olelo Intelligence alerts a manager in under 60 seconds, while the customer can still be reached. Open opportunities are prioritized, so the callbacks that matter most come first. An alert tells you now, so your team can win the job back: that is revenue recapture.
What triggers an alert?
A call where money is about to leave. Olelo flags it as soon as the call is scored: a repair the customer declined, or a quote that was fumbled. The same feed catches no-shows, unreturned voicemails, appointments never confirmed and promised callbacks that pass their window.
Alerts fire from the call scoreWhy does under 60 seconds matter?
Because the customer is still in the parking lot. An hour later they are on the phone with the next shop. A weekly report tells you who you lost. An alert gives your manager the chance to keep them.
- 9:42:10 AMCall ends"Let me think about it."
- 9:42:51 AMManager alert sentsent in 00:41
- 9:51 AMManager calls backAlex is still reachable.
- 9:53 AMBack on the scheduleAppointment booked
Next MondayWeekly report: 1 declined repairBy then, Alex has booked somewhere else.
Which callback comes first?
The one most worth making.
By the time a manager opens the list, Olelo has already put the open opportunities in order. The callback that matters most sits on top, so the morning starts with the right call, not the oldest one.
- 1Transmission rebuildAlex Morgan$2,800Called back 9:51 AM · Booked
- 2Check engine diagnosisTaylor Kim$640
- 3Timing beltChris Nakamura$1,150
What does the alert tell the manager?
Enough to act without opening anything.
The alert names the store, the caller and the job. The manager knows who to call and what it was about before the customer has left the parking lot.
See open alerts by storeManager alertsent in 00:41
- store
- Northside Auto
- caller
- Alex Morgan
- job
- Slipping transmission, 2019 pickup
How does a saved job become revenue recapture?
This is where most tools stop, and where Olelo keeps going. Your team makes the call. When the customer comes back, Olelo follows the job to the finalized invoice. Week by week you see which alerts became invoices and which did not. At risk, won back, proven at the invoice: that is revenue recapture, and it tells you which callbacks are worth your team's time.
- Alert sent
- Called back
- Booked
- Invoice matched
Next part Coaching
Which customers walked out of your shops last week?
Book a walkthrough with the Olelo team. We show a prioritized alert list and the callback that follows on illustrated shop data, then answer your questions about phones, shop systems and rollout.
- Shown on illustrated shop data
- Your questions on phones, shop systems and rollout
- Priced per location, by call volume
Book a demo
Tell us about your shops. We reply by email to set a time.
Prefer to talk? Call +1 (808) 818-5120 or email info@olelo-ai.com.
Product screens and shop data on this page are illustrations.